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The Artemis Group helps companies use customer feedback, internal process, billing and financial records to develop the foundations for decision making to increase customer and shareholder value.

We help provide the right data for our clients:

  • Designing and validating customer feedback systems
  • Identifying process measures that drive customer and shareholder value
  • Designing balanced scorecards.

We help companies use their data:

  • Identify high value customer segments
  • Detect customers at risk for defection
  • Recognize attributes of service delivery that build loyalty or trigger defection
  • Optimize the ROI of marketing initiatives to attract customers or forestall
    defections.

We help expand our client's internal data management
and analytical capabilities:

  • Providing analytical training
  • Facilitating problem-solving teams
  • Building decision support tools
  • Designing employee incentive plans
 


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